Expertise 02 / AI agents & chatbots

AI that fits the way your business works.

Useful assistants, conversational interfaces and knowledge tools with a clear job to do.

Let’s explore your project

The thinking behind it

Technology follows
the purpose.

Start with a real workflow: answering recurring questions, finding information or helping someone complete a task. Then shape the assistant around your content, users and systems, with practical boundaries and a way to assess its responses.

A considered scope

What we can work on

  • Workflow and assistant scope
  • Chatbot or agent prototype
  • Knowledge retrieval where appropriate
  • Selected system integrations
  • Response evaluation and handover

A good starting point

Built around
your next move.

  • Teams answering repeated questions
  • Businesses exploring a WhatsApp assistant
  • Products that need a searchable knowledge experience

The final deliverables, timeline and budget are defined together before the project begins.

From the workbench

Some useful
context.

Related work and explorations. Each project page explains the actual scope and the thinking behind it.

Before we begin

A little
clarity.

Do we need an AI agent or a simpler chatbot?

That depends on the task. A focused chatbot may be sufficient for questions and answers; a workflow that takes actions may need an agent and more careful controls.

Can an assistant use our own documents?

A retrieval-based approach can use an agreed set of business documents. We first review the content, access requirements and the answers the assistant should provide.

Can you work with WhatsApp?

Yes. We can assess a WhatsApp chatbot workflow and the account, platform and integration requirements needed for your use case.